Music app

Fix Groove Music app error 0x80070323 on Windows PC

Many users complain that they cannot play music in Groove music app. According to them, when they try to play a track, they see an error message with the error code 0x80070323. Here is the complete Groove Music app error 0x80070323 message.

I can not play
Either the file has been moved or another application is using it. Try playing from its current location or from the other app.
0x80070323

Groove Music App Error 0x80070323

Depending on the error message, either you moved the file from where you want to play your music, or there is another application using it. But according to many users, these cases are not true, neither did they move any file or use any other application to play this track.

If you encounter Groove Music app error 0x80070323, use the following solutions to fix the problem. Be sure to go through our solutions in the order listed.

  1. Restart Groove and your computer
  2. Use Windows Application Troubleshooter
  3. Fix problems in Clean Boot
  4. Try using another app
  5. Repair or reset the Groove app

Let’s talk about it in detail.

1]Restart Groove and your computer

Let’s start with the most basic solutions, restart Groove and try to play this track. If that doesn’t help, restart your computer. Restarting your system may close any applications that may be interfering with Groove. This way your problem can be solved.

2]Use the Windows app troubleshooter

Windows Store Apps Troubleshooter in Windows 11

If the problem persists, it’s time to deploy Windows App Troubleshooter. It is an inbuilt program that can help you repair Groove application. You can use it in Windows 11/10.

To run Windows App Troubleshooter in Windows 11, follow the given steps.

  1. Open Settings.
  2. Go to System > Troubleshooter.
  3. Click on Other convenience stores.
  4. Finally, click To run placed next to the Windows Store apps.

To run Windows App Troubleshooter in Windows 10, follow the given steps.

  1. Open Settings.
  2. Go to Update & Security > Troubleshooting.
  3. Click on the Additional convenience stores.
  4. To select Windows Store apps and click Run the troubleshooter.

Let them run and fix the problem for you.

3]Troubleshoot problems in Clean Boot

Troubleshooting in Clean Boot State

If after reading the second cause of this problem in the error message, ie; “another application is using it”, you are confused because according to you there is no such application, then the best way to solve the problem is to troubleshoot in Clean Boot. This way, you will be able to find out which application is interfering with your program and then you can decide what you want to do with it.

4]Try using another app

Sometimes the track you are trying to play may be corrupted. To check if this is the problem we are facing, you need to use another music player and see if it can play the track.

There are various free software that can play your song. Spotify is one of the most popular options if you want to listen to a track online, but you also have veterans such as VLC Media, even the built-in Windows Media Player is good enough to play any track you want. If it can’t read the track, you know what the problem is. If it can read the track, continue to the next solution.

Read also : VLC for Windows Store vs Groove Music: Which is better?

5]Repair or Reset Groove App

Repairing an app has the power to fix most problems. You need to see if he can do the same in this case. You can use the following steps to reset Groove App in Windows 11/10.

  1. Open Settings.
  2. Click on Apps > Apps and features.
  3. Find the Groove app
    • For Windows 10: Select the app and click Advanced options.
    • For Windows 11: Click on the three vertical dots and click Advanced options.
  4. Finally, click Repair.
  5. If that doesn’t help, select Reset.

6]Reinstall the Groove app

If nothing works, the best solution is to reinstall Groove App. You can easily uninstall the app from Windows Settings and then install its fresh copy.

Hopefully this will fix the issue.

Is Groove Music still supported?

Groove Music is still supported on Windows platforms. However, the Groove Music Pass was discontinued on January 1, 2018. So you can have the Groove Music app on your device, but you cannot play Groove Music Pass content. There is nothing to worry about Groove Music service or app, they will go on and please your ears.

Why does Groove Music keep crashing?

Groove Music may crash due to various reasons such as corrupt application or cache, incorrect time and date, etc. Either way, you can easily fix it by checking our guide to fix Groove Music sudden crashes on Windows computers. So, try these solutions, try the solutions given above and you will be able to fix the problem in no time.

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